Refund Policy

1. Digital Product Nature

All products sold on this website are digital eSIM services delivered electronically. Once the eSIM is issued, it cannot be returned, revoked, or reused.

2. No Refund After Delivery

Due to the nature of digital products:

  • All sales are final

  • No refunds will be issued once the eSIM has been delivered

  • Delivery is considered completed once the eSIM QR code or activation details are sent to the customer

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Device is not eSIM compatible

  • Device is locked to a carrier

  • Incorrect purchase (wrong country, wrong plan, etc.)

  • eSIM not used or partially used

  • Change of travel plans

  • User did not follow installation instructions

4. Exceptions (Limited Cases)

A refund may be considered only if:

  • The eSIM was not delivered

  • The eSIM is defective and confirmed by our technical team

  • The issue cannot be resolved within a reasonable time

5. Technical Support First

Before requesting a refund, customers must contact our support team. Most issues can be resolved quickly.

6. Processing Time

If a refund is approved:

  • It will be processed within 5–10 business days

  • The refund will be made to the original payment method

7. Delivery Policy

a. Digital Delivery

All products are delivered digitally. No physical items are shipped.

b. Delivery Time

  • Most eSIMs are delivered instantly after payment

  • In rare cases, delivery may take up to 24 hours

c. Delivery Method

Customers will receive:

  • eSIM QR code

  • Activation instructions

  • Installation guide

via email.

d. Responsibility

It is the customer’s responsibility to:

  • Provide a valid email address

  • Check spam/junk folder

  • Follow installation instructions

e. Failed Delivery

If you do not receive your eSIM:

  • Contact support immediately

  • We will resend your eSIM

8. Contact

For support or refund requests:

Email: support@esim-plus.eu

iPhone (Apple) Mobile

Supported model

1

Option 1 — Install by direct link

  1. Open the installation link on your iPhone.
  2. Your iPhone should open the eSIM installation screen automatically.
  3. Tap Allow or Continue if prompted.
  4. Tap Add eSIM or Add Cellular Plan.
  5. Follow the on-screen instructions until installation is completed.
  6. Once installed, go to Settings → Mobile Data (or Cellular).
  7. Select the new eSIM and make sure it is turned on.
  8. When you arrive at your destination, set this eSIM as the one used for mobile data if needed.

Note: Please check phone in supported models

2

Option 2 — Install by QR code

  1. Open Settings.
  2. Tap Mobile Data or Cellular.
  3. Tap Add eSIM or Add Cellular Plan.
  4. Choose Use QR Code.
  5. Scan the QR code you received.
  6. Wait for the eSIM information to load.
  7. Tap Continue and then Add eSIM
  8. Follow the remaining steps on screen.
  9. After installation, check under Settings → Mobile Data that the eSIM is active.

If you cannot scan the QR code on the same phone:
Open the QR code on another device, such as a laptop, tablet, or second phone, and then scan it with the phone where you want to install the eSIM.

3

Option 3 — Manual installation

Use this method if:

  • the QR code does not work
  • the direct link does not open
  • your phone asks for manual activation details

You will need:

  • SM-DP+ Address
  • Activation Code

Steps:

  1. Open Settings.
  2. Tap Mobile Data or Cellular.
  3. Tap Add eSIM.
  4. Choose Use QR Code if shown.
  5. Then select Enter Details Manually
  6. In SM-DP+ Address, enter the address exactly as provided.
  7. In Activation Code, enter the code exactly as provided.
  8. Tap Next or Continue.
  9. Wait while the eSIM is downloaded.
  10. Tap Add Cellular Plan or Done when completed.
  11. Check under Settings → Mobile Data that the eSIM is active.

Android Mobile

Supported models

1

Option 1 — Install by direct link

  1. Open the installation link on your Android phone.
  2. If your phone supports direct eSIM links, it should open the installation screen automatically.
  3. Tap Continue or Add eSIM.
  4. Follow the on-screen steps to complete installation.
  5. After installation, go to Settings → Network & Internet, Connections, or SIM Manager.
  6. Open your eSIM settings and make sure the new eSIM is enabled.
  7. When needed, set it as the preferred SIM for mobile data.

Note: Some Android phones do not support direct installation links. If nothing opens, use the QR code or manual activation method below

2

Option 2 — Install by QR code

  1. Open Settings.
  2. Tap Network & Internet, Connections, or SIM Manager depending on your phone.
  3. Tap Add eSIM, Add mobile plan, or Download SIM.
  4. Choose Scan QR code.
  5. Scan the QR code you received.
  6. Wait for the phone to detect the eSIM profile.
  7. Tap Download, Add, or Continue.
  8. Follow the steps until installation is complete.
  9. Make sure the eSIM is enabled for mobile data after installation.

If you cannot scan the QR code on the same phone:
Open the QR code on another device, such as a laptop, tablet, or second phone, and then scan it with the phone where you want to install the eSIM.

3

Option 3 — Manual installation

Use this method if:

  • the QR code does not work
  • the direct link does not open
  • your phone asks for manual activation details

You will need:

  • SM-DP+ Address
  • Activation Code

Steps:

  1. Open Settings.
  2. Go to Network & Internet, Connections, or SIM Manager.
  3. Tap Add eSIM or Add mobile plan.
  4. Look for Enter code manually, Need help?, or Enter activation details manually.
  5. Enter the SM-DP+ Address exactly as provided.
  6. Enter the Activation Code exactly as provided.
  7. Tap Continue, Download, or Activate
  8. Wait while the eSIM profile is downloaded.
  9. When installation is complete, enable the new eSIM.
  10. Set it as the data SIM when needed.