Legal notice
Legal Notice (English)
This website is operated by:
SC Fit Plus Plus SRL VAT Registration Number: RO517139 Registered address: Macilor 8, COD 300406, Timișoara, Romania Contact: support@esim-plus.eu
The company is registered in the Romanian Trade Register.
1. Provider identification
This website is operated by:
SC FIT PLUS PLUS SRL
Registered office:
MACILOR 8
300351, TIMISOARA
ROMANIA
Registered with:
FIT PLUS PLUS SRL
Registration number:
ROONRC.J2025030766005
Contact:
Email: support@ESIM-PLUS.EU
Website: esimplus-4.myshopify.com; esim-plus.eu
For legal notices and formal correspondence:
Email: legal@esim-plus.eu
Postal address: 8 Macilor, 300351, Timisoara, Romania
EU e-commerce rules require online service providers to make certain identifying and contact details easily, directly and permanently accessible. EU consumer rules also require traders to provide clear pre-contract information to consumers.
2. Scope of website
This website offers information and online sales of digital eSIM products, prepaid mobile data plans, and related connectivity services for consumers and business customers in eligible destinations.
The information on this website is intended for general commercial information and online ordering purposes.
3. Regulatory and supervisory information
Where required by applicable national law, the competent supervisory authority is:
Autorității Naționale pentru Protecția Consumatorilor
https://anpc.ro/
4. Professional rules
Where the business is subject to regulated-profession rules, licences, telecom-specific registration requirements, or sectoral authorisation obligations under national law, include the following:
Applicable professional or regulatory rules:
https://www.ancom.ro/
5. Digital products and service availability
The products sold on this website are digital services or digital content-related services delivered electronically. Delivery may take place by email, QR code, activation code, installation link, account area, API-triggered fulfilment, or another electronic method.
Availability, activation timing, coverage, speed, latency, and service quality may vary depending on destination, network partner, local infrastructure, handset compatibility, temporary outages, local regulation, and third-party operator constraints.
We do not guarantee uninterrupted network availability in every location or on every supported device.
6. Device compatibility and customer responsibility
Customers are responsible for verifying before purchase that:
- their device supports eSIM functionality,
- their device is network unlocked,
- their device is compatible with the selected plan and destination,
- they are able to install and use an eSIM on their device,
- the device software and settings meet any technical requirements communicated on the website.
Failure caused by an incompatible, locked, unsupported, restricted, or misconfigured device does not constitute a defect in the website itself.
7. Pricing and taxes
Unless stated otherwise, prices shown on this website are in [currency] and include VAT where legally applicable.
Any additional charges, limitations, activation conditions, or destination-specific restrictions will be displayed before order confirmation, in line with EU consumer-information rules requiring clear information on price and main characteristics before purchase.
8. Contract conclusion
The presentation of products on this website does not constitute a binding offer unless expressly stated otherwise. By placing an order, the customer submits an offer to purchase the selected product or service. A contract is formed only when the order is accepted by us through an order confirmation, payment confirmation, fulfilment email, delivery of the eSIM credentials, or another explicit acceptance message.
We reserve the right to refuse or cancel orders where there is a pricing error, suspected fraud, technical impossibility, sanctions restriction, compliance issue, or lack of product availability.
9. Right of withdrawal and digital content
If you are a consumer in the European Union, you may in principle have a statutory right of withdrawal for distance contracts under Directive 2011/83/EU. However, that right may be lost for digital content not supplied on a tangible medium, or for digital services, once performance has begun with the consumer’s prior express consent and acknowledgement that the withdrawal right is thereby lost, where the applicable legal conditions are met.
For eSIM products, this usually means:
- if fulfilment has not started, withdrawal rights may still apply under the law and your terms,
- if the eSIM has been delivered, activated, downloaded, consumed, or performance has otherwise begun after the required consent mechanism, the right of withdrawal may no longer apply to the extent permitted by law.
This Legal Notice should be used together with a dedicated Terms and Conditions and Refund Policy that clearly set out our digital-content consent flow. Because the exact wording and implementation matter legally.
10. Consumer dispute resolution
If a dispute arises, customers are encouraged to contact us first at support@esim-plus.eu so we can try to resolve the matter directly.
Consumers in the EU may also have access to national or sectoral alternative dispute resolution (ADR) bodies. The European Commission’s consumer redress pages provide information on ADR, and the former EU Online Dispute Resolution platform has been discontinued as of 20 July 2025.
11. Intellectual property
All content on this website, including text, branding, logos, icons, graphics, software, code, product presentation, and layout, is owned by SC FIT PLUS PLUS SRL or its licensors and is protected by applicable intellectual property laws.
No part of this website may be copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted, translated, adapted, or distributed without prior written permission, except where mandatory law permits otherwise.
12. Permitted use of website
Users may access and use this website only for lawful purposes. You must not:
- use the website fraudulently or for unlawful purposes,
- attempt unauthorised access to any system or data,
- interfere with website operation or security,
- upload malicious code or harmful material,
- misuse the ordering process,
- infringe the rights of the company, other users, or third parties.
13. Liability
To the fullest extent permitted by applicable law, SC FIT PLUS PLUS SRL shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profit, loss of business, loss of anticipated savings, loss of opportunity, loss of data, roaming failure, or interruption of connectivity resulting from:
- third-party mobile network issues,
- partner-operator outages,
- local coverage restrictions,
- device incompatibility,
- incorrect installation by the user,
- temporary unavailability of the website,
- sanctions, legal restrictions, or force majeure,
- events beyond our reasonable control.
Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded under mandatory EU or national consumer law.
14. External links
This website may contain links to third-party websites, network partners, payment providers, or support resources. We are not responsible for the content, security, availability, or privacy practices of those third-party services.
15. Data protection and cookies
The processing of personal data is governed by our Privacy Policy and Cookie Policy. Those documents explain how we collect, use, store, and protect personal data and how cookies or similar technologies are used on the website.
16. Applicable law and jurisdiction
This Legal Notice and the use of this website shall be governed by the laws of ROMANIA, excluding its conflict-of-laws rules, unless mandatory consumer-protection law in the customer’s country of residence requires otherwise.
If you are a consumer resident in the EU, you may benefit from mandatory provisions of the law of your country of residence that cannot be derogated from by contract.
Any disputes that are not resolved amicably shall be submitted to the courts of TIMISOARA, ROMANIA, unless mandatory consumer law provides otherwise.
17. Language
This Legal Notice may be made available in multiple languages. In the event of discrepancies, the English and Romanian version shall prevail, unless mandatory local law requires otherwise.
18. Updates
The latest version will always be published on this website.
Last updated: 15 May 2026