Terms of service

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website and services provided by SC Fit Plus Plus SRL, registered in Romania (“Company”, “we”, “us”, “our”). By purchasing an eSIM product from our website, you agree to be bound by these Terms.

2. Product Description

We provide digital eSIM data plans that allow users to access mobile data services in supported countries. The eSIM is delivered electronically and requires a compatible device.

3. Device Compatibility

It is the customer’s responsibility to ensure that their device:

  • Supports eSIM technology

  • Is unlocked from any carrier restrictions

  • Is compatible with the selected destination network

We are not responsible for incompatibility issues.

4. Delivery

  • All eSIM products are delivered digitally via email

  • Delivery is typically instant after successful payment

  • In rare cases, delivery may take up to 24 hours

5. Activation and Usage

  • Activation instructions are provided after purchase

  • The validity period starts upon activation or first network use (depending on the plan)

  • Data speed and coverage depend on local network providers

6. No Refund Policy (Digital Product)

Due to the nature of digital goods:

  • All sales are final once the eSIM has been delivered

  • No refunds will be issued after delivery

  • No refunds for incorrect purchases, device incompatibility, or unused data

7. Right of Withdrawal (EU Customers)

By purchasing our digital product, you expressly agree to:

  • Immediate delivery of digital content

  • Waive your right of withdrawal (14-day cancellation right) under EU law once the service has begun

8. Pricing and Taxes

  • All prices are displayed in EUR and include applicable VAT (if applicable)

  • We reserve the right to change prices at any time without prior notice

9. Payment

Payments are processed securely via third-party payment providers. We do not store your payment details.

10. Service Availability

We do not guarantee uninterrupted service. Network quality depends on third-party telecom providers.

11. Limitation of Liability

We are not liable for:

  • Network disruptions

  • Device incompatibility

  • Incorrect installation by the user

  • Loss of data or business interruption

12. Fraud and Abuse

We reserve the right to suspend or terminate service in cases of suspected fraud, abuse, or violation of these Terms.

13. Customer Support

For assistance, contact us at:
Email: [support@esim-plus.eu]

14. Governing Law

These Terms are governed by the laws of Romania and the European Union.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.

16. Contact Information

SC Fit Plus Plus SRL
8 Macilor
300351, Timisoara
Timis, Romania
Email: support@esim-plus.eu