Política de reembolso

Thank you for purchasing from eSIM Plus. Please read our refund policy carefully before completing your order.

1. General Refund Policy

Due to the digital nature of eSIM products, refunds are only available in limited circumstances. Once an eSIM has been installed, activated, or used on a device, it becomes a consumed digital product and is not eligible for a refund.

By purchasing an eSIM from eSIM Plus, you agree to this Refund Policy.

2. Non-Refundable Situations

A refund will not be issued in the following cases:

  • The eSIM has already been installed on your phone or device.
  • The eSIM has been activated.
  • The eSIM has been used for mobile data, calls, SMS, or any network service.
  • The customer deleted the eSIM after installation.
  • The esim is expired
  • The eSIM cannot be reinstalled because it was removed from the device.
  • The issue is caused by poor coverage, local network conditions, device settings, or carrier restrictions outside our control.

3. Refunds Before Installation or Activation

A refund may be considered only if:

  • The eSIM has not been installed on any device;
  • The eSIM has not been activated;
  • The eSIM has not been used;
  • The refund request is submitted within 30 days from the date of purchase.

All refund requests are reviewed individually. Approval is not guaranteed.

4. Technical Issues

If you experience a technical issue, please contact our support team before requesting a refund. We may ask for screenshots, device details, error messages, and other information to help resolve the issue.

A refund may be considered if the eSIM cannot be installed or activated due to a verified technical problem caused by eSIM Plus or our network provider, and if no reasonable solution or replacement can be provided.

5. Customer Responsibility

Before purchasing an eSIM, customers are responsible for checking that:

  • Their phone or device supports eSIM;
  • Their phone is unlocked and not restricted to one carrier;
  • The selected eSIM plan covers the correct country or region;
  • The device has a stable internet connection for installation;
  • The eSIM is installed before the QR code or activation details expire.

eSIM Plus is not responsible for issues caused by incompatible, locked, restricted, or incorrectly configured devices.

The eSIM validity period is 180 days from the date of purchase.

6. Deleted or Removed eSIMs

Once an eSIM has been installed, customers should not delete or remove it from their device unless instructed by our support team.

If the customer deletes, removes, resets, or transfers the eSIM after installation, the eSIM may no longer work and may not be recoverable. In such cases, no refund will be issued.

7. Replacement Instead of Refund

Where possible, eSIM Plus may offer a replacement eSIM or technical assistance instead of a refund. Replacement eligibility depends on the situation and whether the original eSIM has been installed, activated, or used.

8. How to Request a Refund

To request a refund, please contact us:

Email: support@esim-plus.eu
Website: esim-plus.eu

Please include:

  • Your order number;
  • The email address used for purchase;
  • The eSIM plan purchased;
  • A description of the issue;
  • Screenshots, if applicable.

9. Refund Processing Time

If your refund is approved, it will be processed to the original payment method. Processing times may vary depending on your bank, card provider, or payment service.

10. Policy Updates

eSIM Plus reserves the right to update or modify this Refund Policy at any time. The latest version will always be available on our website.

Last updated: 08.Jun 2026